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RMA Request |
Repair Reports |
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RMA Frequently Asked Questions (PDF) |
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Repair Exchange Report |
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RMA Procedure (PDF) |
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Repair Statistics Report |
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RMA Request Form | ||
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Order Repair Tags |
| North America (All products) Toll-Free: 1-800-722-2009 Telephone: 1-770-236-6900 Fax: 1-770-236-5477 E-mail: customer.service@cisco.com
Europe, Middle East and Africa (All products)
Latin America Region (All products)
Caribbean, Central America and Mexico
All other Latin America countries |
Asia Pacific Region (All products) China (mainland) Telephone: 8621-24014433 Fax: 8621-24014455 Email: xishan@cisco.com Japan Korea
All other Asia Pacific countries:
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PowerVu Products Content Distribution Products (PowerVu) Technical Support and Repair Information |
| Authorized Repair Centers - North America |
| Broadband Concepts, LLC (Explorer out-of-warranty
repair only) 109 Fiddlers Elbow Road Greenwich, New York 12834 Operating Partner: Joy Tucker Telephone: 518-692-2252 Email: joy.tucker@broadbandconcepts.net |
| The Cableshoppe Inc.
(Explorer in & out-of-warranty
repair only) 1410 Birchmount Road, Toronto, ON, M1P 2E3 Canada. Telephone: 416 293 3634 Fax: 416 293 5258 Contact: Stan Muthulingam Email: info@thecableshoppe.com |
| Communications Test Design, Inc.
(IP-STB and Cable Modems in and
out-of-warranty repair) 45-E Butterfield Trail El Paso, TX 79906 Contact: CTDI Customer Care Team Telephone: 915 613-4335 Fax: 915 603-3006, extension 7150 Email: CiscoSupport@CTDI.com |
| Contec
Corporation (Explorer
in and out-of-warranty
repair) 1023 State Street Schenectady, NY 12307-1511 Telephone: (518) 382-8000 Contact: Carroll Foreman - Chief Operating Officer Telephone: (518) 382-8000 x2800 Email: cforeman@gocontec.com |
| Keystone International Holdings, LLC (Explorer out-of-warranty
repair only) (all) NonStop Digital Companies 947 S 48th St, Suite 123 Tempe, AZ 85281 Telephone: 480-784-2760 Fax: 480-784-2771 Contact: Gordon Stone Email: gordon.stone@keystoneih.com |
| OVCS, Inc. (Ohio Valley Cable
Services) (Explorer and cable
modems out-of-warranty
repair only) 1030 Freeway Drive North, Building Six Columbus, Ohio 43229 Telephone: 614-890-3868 Fax: 614-268-6363 Contact: Doug Tompkins E-mail: DTompkins@ovcs.tv |
| Solution
Digitale Inc./Digital Solution Inc. (Explorer
in and out-of-warranty
repair) 1474 rue Cunard Laval, Quebec Canada H7S 2B7 Telephone: (450) 967-8820 Fax: (450) 967-8271 Contact: Michel Desmarais – Plant Manager Email: desmaraism@solutiondigitale.com |
| Tulsat
(Subscriber Analog Headend in and out-of-warranty
repair) 1221 E. Houston St., Broken Arrow, Oklahoma 74012 Tel: (918) 251-2887 Email: dave@tulsat.com |
| Tulsat-Atlanta
(Subscriber Analog Headend in and
out-of-warranty repair) 49 Buford Hwy, Suwanee, GA 30024 Telephone: (866) 714-3214 Contact: Dave Chymiak - President Tel: (918) 251-2887 Email: brucep@tulsat.com |
| Worldwide Digital (Explorer
in and out-of-warranty
repair) 5845 East 14th Street - Suite C Brownsville, TX 78521 Contact: Sam Camarillo - Customer Service Manager Telephone: (956) 541-0600
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| Authorized Repair Centers - EMEA Region |
| A Novo UK Ltd
(Explorer Set-Tops in and
out-of-warranty repair) Central Boulevard, Central Park FK5 4RU, Larbert, United Kingdom Telephone: +44 (0) 1925 855001 Fax: +44 (0) 1925 855049 Contact Stephen Maxwell Email: smaxwell@a-novo.co.uk |
| Communications Test Design, Inc.
(IP-STB and Cable Modems in and
out-of-warranty repair) CTDI Nethouse Services Kft. Toth Arpad u. 1/B 1183 Budapest Hungary Telephone: +36-1-296-1874 Fax: +36-1-297-1610 Contact: Tamas Juhasz Email: tamas.juhasz@ctdi-nethouse.com |
| Jabil Circuit Hungary Ltd. JGS
Division (IP-Settop (KMM) in
and out of warranty) Vasarter u. 1 9700 Szombathely Hungary Telephone: +36 94 886 153 Fax: +36 94 886 143 Contact: Peter Skafar Email: peter_skafar@jabil.com |
| Regenersis PLC
(Explorer in and out-of-warranty
repair) Westwood One, 1 James Watt Avenue Westwood Park Glenrothes, KY7 4UA United Kingdom Telephone: +44 (0)1592 774704 Contact: Stuart Williams - Business Development Executive Tel: +44 (0)1592 774704 Email: stuart.williams@regenersisplc.com
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| Authorized Repair Centers - Latin America Region |
| Global Tecnologia En Resparos Ltda.
(Authorized for Cable Modem and
Digital Set-Tops in and out-of-warranty repair) Rua Caiara , 202 Santo Amaro - 047030-030 São Paulo - Brasil Telephone: +55 (11) 5641 7247 Contact: Alvaro Vilella - Director Email: alvaro.vilella@globalreparos.com.br |
| TECCAM S.R.L.
(Cable modems in and
out-of-warranty repair) Francisco Bucarelli 3053 (1431) Ciudad Autonoma de Buenos Aires Argentina Telephone: 54-11-4542-4511 Fax: 54-11-4542-2382 Contact: Vicente Campolongo Email: vcampolongo@teccam.com.ar
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| Authorized Repair Centers - Asia Pacific Region |
| Communications Test Design, Inc. -
India (Explorer Set-Tops in
and out-of-warranty repair) CTDI - India 196, Sector – 6, IMT Manesar, Gurgaon 122 051 Haryana India Telephone: +91-124-4748777 Fax: +91-124-4147120 Contact: Amit Upreti Email: amit.upreti@ctdi.in |
| Itochu Cable Systems Corp.
(Analog Set-Tops out-of-warranty
repair only) 3rd Floor, Shirakiji Bldg. 1-2-33, Higashi – Gotanda, Shinagawa – Ku, Tokyo, 141-0022 Japan Telephone: +81- (0) 3-6277-1825 Fax: +81- (0) 3-6277-1850 Contact: Sachiyo Shiina – Customer Service Group Email: shiina@itochu-cable.co.jp |
For further information contact:
Peter P. Evans.
Telephone: (770) 236-6782
Email: evanspp@cisco.com
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