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RMA Frequently Asked Questions (PDF) |
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RMA Procedure (PDF) |
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RMA Request Form |
| North America (All products) Toll-Free: 1-800-722-2009 Telephone: 1-770-236-6900 Facsimile: 1-770-236-5477 E-mail: customer.service@sciatl.com
Europe, Middle East and Africa (All products)
Latin America Region (All products)
Caribbean, Central America and Mexico
All other Latin America countries |
Asia Pacific Region (All products) China (mainland) Telephone: 8621-6485-3205 Facsimile: 8621-6485-3205 Email: xiangyang.shan@sciatl.com Japan Korea
All other Asia Pacific countries:
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PowerVu Products Content Distribution Products (PowerVu) Technical Support and Repair Information |
| Authorized Repair Centers for Explorer and Analog Set-Tops |
| A Novo UK Ltd (Explorer
in and out-of-warranty
repair) Technology Centre, 5 Finlan Road, Middleton, Manchester, M24 2RW United Kingdom Tel: +44 (0) 1925 855001 Fax: +44 (0) 1925 855049 Contact Peter Anders Email: panders@a-novo.co.uk |
| Broadband Concepts, LLC (Explorer out-of-warranty
repair only) 109 Fiddlers Elbow Road Greenwich, New York 12834 Operating Partner: Joy Tucker Telephone - 518-692-2252 E-mail: joy.tucker@broadbandconcepts.net |
| Communications Test Design, Inc.
(IP-STB and Cable Modems in and
out-of-warranty repair) 45-E Butterfield Trail El Paso, TX 79906 Contact: Roberto Martinez Telephone: 915 613-4335 Fax: 915 603-3006, extension 7150 Email: CiscoSupport@CTDI.com |
| Communications Test Design India
Private Ltd. (Explorer Set-top
and Cable Modems in and out-of-warranty repair) Plot No. 196, Sector 6 IMT Manesar, Gurgaon 122 051 Haryana, India Contact: Amit Upreti Telephone#: +91 124 4147114 Fax#: +91 124 414 7120 Email: CiscoSupport@CTDI.in |
| Contec
Corporation (Explorer
in and out-of-warranty
repair) 1023 State Street Schenectady, NY 12307-1511 Tel: (518) 382-8000 Contact: Carroll Foreman - Snr V.P. of Operations Tel: (518) 382-8000 x2800 Email: cforeman@gocontec.com |
| CRC Group plc (Glenrothes) (Explorer
in and out-of-warranty
repair) Westwood One, 1 James Watt Avenue Westwood Park Glenrothes, KY7 4UA United Kingdom Tel: +44 (0)1592 774704 Contact: Stuart Williams - Business Development Executive Tel: +44 (0)1592 774704 Email: stuart.williams@crc-group.com |
| Keystone International Holdings, LLC (Explorer out-of-warranty
repair only) (all) NonStop Digital Companies 947 S 48th St, Suite 123 Tempe, AZ 85281 Tel: 480-784-2760 Fax: 480-784-2771 Contact: Gordon Stone Email: gordon.stone@keystoneih.com |
| OVCS, Inc. (Ohio Valley Cable
Services) (Explorer out-of-warranty
repair only) 1030 Freeway Drive North, Building Six Columbus, Ohio 43229 Tel: 614-890-1782 Fax: 614-268-6363 Contact: Doug Tompkins E-mail: DTompkins@ovcs.tv |
| Solution
Digitale Inc./Digital Solution Inc. (Explorer
in and out-of-warranty
repair) 1474 Cunard Street Laval, Quebec, Canada H7S 2B7 Tel: (514) 990-8820 Contact: Yvon Veilleux - President & CEO Email: veilleuxy@solutiondigitale.com |
| The
CableShoppe Canada (Explorer out-of-warranty
repair only) 1410 Birchmount Road, Toronto, ON, M1P 2E3 Canada. Tel: 416 293 3634 Fax: 416 293 5258 Contact: Stan Muthulingam Email: info@thecableshoppe.com |
| Worldwide Digital (Explorer
in and out-of-warranty
repair) 5845 East 14th Street - Suite D Brownsville, TX 78521 Contact: Sam Camarillo Tel: (956) 541-0600 |
| Authorized Repair Centers for Subscriber Analog Headend Products |
| Tulsat, Inc.
(Subscriber Analog Headend in and
out-of-warranty repair) 1605 East Iola, Broken Arrow, Oklahoma 74012 Tel: (918) 251-2887 Tulsat,
Inc. - Atlanta
(Subscriber Analog Headend in and out-of-warranty
repair) |
| Authorized Repair Centers for Analog Set-Tops Only |
| Global Tecnologia
En Resparos Ltda. (Authorized
for Cable Modem & Analog Set-Tops in and out-of-warranty
repair) Rua Caiara , 202 Santo Amaro - 047030-030 São Paulo - Brasil Tel: +55 (11) 5641 7247 Contact: Alvaro Vilella - Director Email: alvaro.vilella@globalreparos.com.br |
| Itochu
Cable Systems Corp. (Analog
Set-Tops out-of-warranty repair only) SAT-1 Bldg 2-20-4 Minami-Aoyama, Minato-Ku, Tokyo, 107-0062 Japan Tel #: +81 (3) 3497-9711 Fax #: +81 (3) 3497-0582 /8270 Contact: Kenji Tsuchiya - General Manager, Terminal Equipment Division Email: tsuchiya@itochu-cable.co.jp |
For further information contact:
Peter P. Evans.
Tel: (770) 236-6782
Email: peter.evans@sciatl.com
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