Reducing the Impact of Video Outages on Subscribers

Authored by Archie Hensley,
Senior Staff Systems Design Engineer
Scientific Atlanta, a Cisco Company

Abstract
With today’s complex Digital Broadband Delivery Systems (DBDSs), many factors can impact your ability to deliver service: software or hardware failure, power interruptions, malicious acts, facilities damage, etc. Service providers need to protect their system’s digital headend from catastrophic failure, and it might seem that operators must prepare for both the unexpected and the unknown.

A failure in the digital headend can lead to dissatisfied customers, overloaded customer service resources and revenue leakage. For systems without a disaster recovery plan in place, there may be no way to resolve the issue and restore service in a time frame that is acceptable to subscribers.

To prevent such a disaster, and ensure continuous service during system upgrades and maintenance, service providers are making a key business objective to implement a backup platform that will seamlessly take over delivery of digital video when the primary digital headend is not operational.

Download instructions
Thank you for your interest. Please take a few moments to fill in the fields below to receive your downloadable copy.

Please input valid information to ensure proper delivery. Highlighted fields are required information.

First Name:
Last Name:
Title:
Company:
Type of Company:
Address:
City:
State:
Postal Code:
Country:
Telephone:
E-Mail:
Include me in your Newsletter Distribution list:  Yes   No